on 17-02-2023 12:46. Thus any phone whose plug conformed to BS 6312 and met certain other regulatory standards, such as BABT, could be connected to the network,. If you transfer your broadband and phone to Virgin Media, you’ll pay line rental of £19 a month even if you get VoIP via the hub 3. I have been trying to tell BT customer service, however "compute says no" and I am. blogspot. I assume that on moving to. LincolnVoda. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. First, you must determine which type of socket you have in your home. If the sockets are already there and functioning, yo. However, I do not have any of the specified wall sockets available. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Different upstream speeds are available at either 2Mbps. It is really quite simple. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. This is usually marked as Line 1. We would like to show you a description here but the site won’t allow us. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. 17: Community Champion. We will certainly investigate this matter for you. The new Virgin Media has just gone in, but it does not come with a phone line, it just has a plug hanging out the back of the router similar to this:. Perhaps your master socket isn’t centrally located in your home, so some of your rooms are out of range of the Hub; or maybe you have an office at the end of your garden and your signal needs a boost to reach it. Virgin Mobile. . We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. I'm with Virgin broadband and land line. 2: Seeker. This is very easy to do and will only take a couple of minutes. Plug the cables into the hub. 2. Follow these steps to install your virgin Media Broadband, TV and Phone service. Why use a provider other than BT? Why you should consider using a supplier other than BT for your lines, calls and internet connection. If you're happy with this and for the charge we can make the arrangements for you 🙂. Thank you for getting back to me and confirming this @paddingtonbear9. Top 5 common phone line faults affecting landline adsl nbn solved remove un just cut it virgin media community 4936267 how the internet works submarine fiber brains in jars and coaxial cables ars technica dead but still or drops out noisy ly no wall socket at installation 4832746 requirements for electric service connections 120w dc vehicle. on 12-01-2023 11:15. #1. Master socket. My Virgin Media App. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). I've just ordered Virgin Media cable broadband and phone. So, a 50 minute broadband, TV and phone. Trouble shooter. Feed this disconnected extension wire into the VM socket and. . Some background information on whether it is acceptable to move a BT Openreach or Virgin Media master socket yourself, along with some advice on how to do so successfully. ago. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Connect your devices to the new hub. This is an NTE5 master socket with a removable lower plate that can be used with an ADSL faceplate or an I-Plate. Hi team. A second cable, the Ethernet, to deliver the internet from the router to the computer. See where this Helpful Answer was posted. How to install a microfilter. These 2 phones work fine pluged in via the one master connection that links to second via wireless. There are only two cables connected to the master socket. See where this Helpful Answer was posted. A Master Socket represents the first / main point inside your home or office for connecting to Openreach’s outside copper cable, which makes it the best socket for connecting with your broadband router. After I have a BT line. Virgin Media. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. My Virgin Media App. Tudor. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. #2. Back a step. . Aug 8, 2019. There is limited ability to tweak the configuration of the BT phones, unfortunately. We have a virgin media wall socket. 4. . See where this Helpful Answer was posted. the street is enabled for the service. At least 30Mbps download speeds in every room or £100 one-off credit. If your "master socket" is connecting by 2 and 5 then its not a master socket, the. on 12-10-2022 15:38. I don't longer work there. All the cabling is the property of Virgin Media and must not be touched. The phone is disconnected from the master socket and plugged into the other end of the adapter. Damaged Wall socket. Phone. on 27-10-2022 09:24. Re: new VM socket. Mobile Your Account. • Go to Advanced Settings > Wireless > Security. Plug the phone cable into the microfilter's phone socket. the problem os the series its that you. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. you’ll find a corresponding master socket within your. Would an engineer be - 5259182 - 2Business, Economics, and Finance. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Your hub plugs into your master socket, which is a small white box, usually located near the front door. 2. However the wall. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. on 19-10-2022 18:20. I've got a new hub 5 and want to take advantage of it on my pc. We have the quickstart pack but sadly cannot get broadband set up and working. Unplug the telephone from the telephone wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 4 Kudos. Turn on your TV and get connected. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Please try the above first and come back to us if you still have no working line so we can carry out further diagnostics for you and arrange and engineer if necessary. So, a 50 minute broadband, TV and phone. VM don't use fibre inside the property. Have tested all the wires so know which is which from hub to phone socket. Moving a BT or Virgin Media master socket. I have a BT openreach master socket (new type with built in filter) and I want to extend the broadband about 3m away and hide the cable in the wall. My bt master socket. The new fibre phone line is designed to work with the same phones as the old copper line. A third lead from the back of the router. 01-02-2023 10:59 - edited 01-02-2023 11:00. Browse Virgin Media Virgin Media Community. You'll also need to make sure that the right materials are gathered. Bare in mind that if you have to call out a BT engineer to fix this, you will probably be charged an extortionate callout fee to do so. VM BB TV Landline. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No, any cables within the house can be touched as much as the householder wants to touch them. Re: Virgin Media Master Socket. Answered! Go to Answer. The answer is yes. to a Virgin Media Hub, using the Powerline kits we offer. I think you have failed to grasp the problem. The top “capped” one is marked FM & has been disused since cable went digital. Plug into the Hub Push the white cable with the black label into the Hub. Account - Mobile. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. To interfere with the master sock is an offence and frowned up on by all and your provider. Solved: I have one phone socket in my bedroom that no longer works. If losing a few Mbps isn’t an issue for you then of course that’s fine. Phone line - 5 mins. Hi all! I’ve just moved in to my new house and the cable from my inside master socket isn’t connected in the outside box there is just two - 5199081 We would like to show you a description here but the site won’t allow us. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. on 11-11-2021 10:40. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. Winner: Tie. The virgin media copper telephone wire (which comes in off the street) is disconnected from the master socket. Cannot get landline to work I've checked line put plug in different sockets still says please check line cord. If you need to do this for a longer time, try dialing the following. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Before I went on holiday at the beginning of June the Landline was working fine, but now it's completely dead, and I have been unable successfully to contact Virgin to find out why. this like pulling teeth 🙂. Faint or Intermittent Noise Perform a Quiet Line Test. Sunday. In response to Vikki_M. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. Set up rules and scenariosWe would like to show you a description here but the site won’t allow us. 23/11/12 - 23:50 #14. Connect your new cable between the Virgin Media Digital Hub and the new Master socket. I recently purchased my first home and have been taking a look at the VM cabling to the property. 19 minutes ago. Condition: New. TP-Link TL-WPA4220T KIT 2-Port Powerline Adapter WiFi Starter Kit (Recommended) FAQ. Tudor. #2. The box and cables may have been removed by the previous occupiers. 0 Thanks Reply. 4Ghz. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. #2. Re: Using existing Bt sockets with virgin. i had a look in my master socket just incase its the wiring my end and i have 4 wires in there, there is 2 orange and white and 2 blue and white, i have the orange and white wires on the a and b terminals, We would like to show you a description here but the site won’t allow us. You don't need microfilters - not for your Hub or any other devices connected to phone sockets or extensions. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. VM should provide you with a RJ11 plug to BT socket adapter as per below. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Hi. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. VM BB TV Landline. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. craigmc89 • 1 min. LincolnVoda. Or if the other end of the white cable is in a more useful. We would like to show you a description here but the site won’t allow us. Plug in a basic telephone to any telephone sockets in the house and listen for a dial-tone. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. Getting started[diagram] wiring diagram for virgin media Virgin broadband quickstart cable isolation pack connect virginmediaMaking the switch to virgin media. To do this, the VM install tech simply removes the extension cable from the master socket, and wires it in to the new VM master socket instead. Virgin Mobile. Virgin Phone Switchover. on 05-09-2023 20:36. You should be able to locate your telephone master socket, which would have a BT or Openreach logo on it, although you will not be using it a the moment if you get your. The landline phone digital switch over is being rolled out from around now to be completed by 2027. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. All the wall sockets I can see are for BT. Had virgin media install an new phone line today, they placed one master socket behind my tv and now my existing Bt phone and slave sockets don't work throughout the rest of the house. as i know you have to run 3 core cable ( telephone cable , cat5 or 6 ) from master socket to every slave but not on a BT master socket. Reasons to use a Wi-Fi booster . Call the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Hi, I've been trying and failing to book an engineer to come out and move the master socket from my living room and into my office at home. Stay safe online. Tudor. The house has the brown external junction box fitted to the front of the property on the external living room wall (see pic). Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. One of VM's methods involves fitting a phone socket next to the VM hub and joining this to the existing phone extension wiring and then using an adapter lead to 'backfeed' from the hub's phone connection into the existing extension wiring. Solved Remove Un Phone Line Just. Virgin Media have used the Openreach socket to provide telephone services. Tenda PH6 AV1000 Passthrough Powerline Adapter Kit with 1 x Gigabit Port. The main diagram includes all the components of the socket, while the power and data line diagrams provide the details of how each component connects. Plug into the Hub Push the white cable with the black label into the Hub. As you are now a Vodafone Broadband customer, you will need to contact the Broadband Team, they will be able to let you know if the Master Socket can be moved and make the arrangements for the upgrade with Openreach. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). One to power the router up. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. The main electrical difference between the Hub's RJ11 telephone socket and the Openreach style analogue master telephone socket is the analogue phone sockets have a good quality 1. Hub- Adapter-6core cable to phone junction box-junction box to phone socket-other extensions off phone socket- plug phones into sockets. The cable from the master socket is twisted pairs, the twisting matches the capacitance so they cancel each other out, and that will. Mobile devices & unlocking. Openreach cannot legally use any Virgin Media infrastructure, that includes any lines to a property. Virgin Media TV boxes need to be connected to a Hub so. So in steps, it's: 1. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. For much more detail. I can arrange an engineer to come and relocate your router for you, this service is achargeable call out request of £25 which is added to your next generated Virgin Media bill after the request has been completed. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Options. 100. None of the numbers line up correctly to the sockets! It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. BT had a rating of 67. I have been trying to tell BT customer service, however. Hi Rob Our master socket is in our front room physically. The landline phone digital switch over is being rolled out from around now to be completed by 2027. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. #1. They use a separate “circuit” to talk to the headend telephone exchanges. Details: The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. You should have around 50V DC across those. What you want is a telephone line extension from the hub to where you want the phone base unit located. This is usually marked as Line 1. It is completely separate service to your internet service. Remove the existing telephone cable from your wall socket. 0 RatingsHow the internet works: submarine fiber, brains in jars, and coaxial [diagram] wiring diagram for virgin media Virgin media wall socket wiring diagram. The isolator has a terminator cap (marked below) fitted to the open end. Which was great as that is in a better location than my master Socket was. I would like to have the phone downstairs. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 8uF 250v capacitor to provide domestic phones with a 50 to 80v volt ring signal. The telephone master socket and TV aerial have not been used for 25 years, see photos attached. Is your phone line active? Find out in 5 minutes, if you’re unsure – this landline installation checklist will show you what to look for on your phone sockets, master socket and. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. There are 10 types of people: those. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112Simply install the two wires that come from outside into these two connections. The Bt Openreach Mk4 Socket Wiring Diagram is set up to guide users through the installation process. Or you may be quicker than average! You won’t be involved the whole time. Faceplates after second visit. How can I connect the cable from the FILTERED part of the master socket as I do not want to use a filter at the new point? I want to use a basic IJ11 modular socket for the new router point. 17 Apr 2018. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Re: Moving broadband socket. Please help. The main handset that you have would need to be plugged into the hub and any other handset could be plugged into an extension, you wouldn't need another adaptor to do this. On activation day unplug your old hub and power cable. Forum Team. The main electrical difference between the Hub's RJ11 telephone socket and the Openreach style analogue master telephone socket is the analogue phone sockets have a good quality 1. 168. Options. The wall box may be branded with the logos of an old cable TV company (not VM). Green/White – White/Green. Make a. Check the phone is seated in the base unit correctly & powered ON. I have now read through some of the same queries on here and realise that it may be the old BT wall socket or in my ca. There are only two cables connected to the master socket. A BT master socket. I don’t have a virgin wall socket to plug my hub into I don’t know what to do There is an Open Reach master socket but I don’t think that - 5364092. This setup works with any of our TV boxes powered by TiVo. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Ordering And Installation Of Broadband Thinkbroadband. The telephone "Wall socket A" is reconnected to the master socket as the Line in and take over from the old copper wires that come into the property from the street. Hello sophieboulter1. Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now. Unplug the telephone from the telephone wall socket. Please can someone explain which cable needs to connect into a new phone connector to plug into the adaptor virgin supplied? My telephone line has just been switched over to the new VoIP system plugging into my router. So I now have 100Mbps broadband and phone over broadband. Your internal wiring is connected to the back of this plate. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. I've just moved into a new property and it has a Telewest Broadband outlet on the wall: Close to this there is a power switch. Zyxel 1800Mbps Pass-Thru Powerline Adapter 2-port Gigabit Ethernet 2-Pack. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Solved Remove Un Phone Line Just Cut It Virgin Media Community. I don't have any power sockets on the side of the house where traditionally the drop wire is, the current copper cable comes round the side of the house to the back but even then the master socket is on a side of the room without power so I'd have to get them to bring the fibre cable to the far corner at the rear, basically the opposite corner. Now go to your telephone wall socket (where you plug the phone into the line). There would be a £25 non fault call out charge (it used to be £99) to do the work you require. 1. BT can't touch the Virgin Media master socket and Virgin Media can't touch the BT master socket. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Fibre Broadband. Options. Specification wise, it's near identical with current levels with future proofing for frequencies that may be used in the future at some point. Manage Your Account. But after a few weeks I'll notice that the daily speed tests on my Google WiFi are showing a slowing down of. My VM Router is is my office adjacent to hall. Forum; Apps. Is your phone line active? Find out in 5 minutes, if you’re unsure – this landline installation checklist will show you what to look for on your phone sockets, master socket and home phone handset. You need a small spanner to remove this, then push the provided connector over the exposed end. Dial 17070, then following the prompts. There will be two distinct input lines coming from each end of the socket. Virgin Media's Phone Master Socket. We moved the hub upstairs to obtain better coverage - 4863967 - 2. If possible, I would like to get rid of this rather ugly white. I cannot install my home phone as I have a Female RJ11 to Male BT Telephone Extension Cable and need an adaptor to connect the phone to the hub. Virgin Media have used the Openreach socket to provide telephone services. Thanks makes sense- When signing up I will select Engineer Installation- I wasn't sure if this was just to set up and plug in your modem ect. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. 5mm stereo jack to 2 phono plugs connected from the 3. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. Hi @baralasmi, Thank you for your post and welcome to our community forums. The - 3982847 - 4. Discussion in ' Electricians' Talk ' started by Jacopo, Mar 5, 2020 . Stay safe online. I don't work for Virgin Media. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5211709I ve got a green light flashing from our HUB. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. If you have a dial-tone it's. Account - Cable. Use your master socket rather than an extension socket, because the broadband signal will be stronger and more stable. Virgin Telephone Master Socket Wiring Diagram is a must-know for any homeowner or business owner looking to set up a new telephone system. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Polarity doesn't matter but if you have access to a multi meter then A is positive and B is negative. . Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Options. However… Virgin now obviously wants their hub etc back. We all know and love the internet and TV services that can enter our. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. hi, i am a new virgin media customer, ny broadband and tv have bothe been activated today, but my landline has not. Plug the cordless base station into. You will need to use an Openreach/BT master socket that has a normal BT phone line connected to the phone cabinet in the street. Virgin’s hub based lines are 21CV, but the calls are not routed through the internet currently. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. on a domestic hub you look at the values thus. 1 out of 5 stars 99 ratingsI have just done a little test with a 3. Virgin Media also often bundles its cable broadband packages with TV and phone services. I guess Openreach have just left the old unused analogue phone connection in situ hence the 50V. We're here to help. . 1. David_Bn. Thank you - 5259182 - 3. The house I moved to had VM, it has be renovated and I can see the cable wrapped around the telegraph post has not been connected to the house. The tech joined the Broadband/TV cable but was unable to jo. The house has the brown external junction box fitted to the front of the property on the. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Virgin Media FTTP. When my internet is working perfectly I get 66mbps down and 12 up. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. When you place your order, we'll let you know. The video points out how there are sometimes six connectors on an extension socket, but only numbers 2,3 and 5 are used. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. 2) The feed from the RJ11 socket of the Hub replaces the exchange line it connects to terminal 2 & 5 of an. Kind regards Jodi. Cable broadband doesn't use the phone line, it uses the TV co-ax, hence the cable will be split when it enter the house (sometimes outside) one goes to the TV and the other goes to the broadband modem.